Customer Care Management
Customer care management is an aspect of customer relationship management. It is a management approach that seeks to create, develop and enhance customer services with careful targeted customers in order to maximize customer value, increase loyalty and retain customers. Customer care management is the process of looking after customers to ensure their satisfaction. It is a process through which each customer contacts your employee, products and delivery of goods and services. Learn more on Customer Care Management
Why should you have proper customer care management practices in your organization?
It’s a proven fact that only those organisations will flourish who practice high quality customer service & include it in their business strategy.
The benefits of proper customer care management practices are:
Increased sales
more likely to try out other products/services too.
Enhanced public image
helps build a brand and provides protection if there is a slip-up in customer service.
Customer loyalty
more likely to be a source of repeat business and to recommend the business to friends and family.
Why prefer HP Consulting to strengthen your customer care management?
Exceeding expectations, going the extra mile, being transparent, listening & offering
something new are few things we ensure when it comes to delivering customer service.
Strategic assistance we provide in strengthening customer care management
At Operation level of Customer Care Management,
HP Consulting work closely with our clients to determine:
NPS Mapping
We help our clients to understand Net promoter score (ranging from -100 to 100) to measure customer loyalty by categorising them into three groups - promoters, passives and detractors. … This helps us to identify strengths and weaknesses, potential growth strategies
Touchpoints Improvements
We help improve customer touchpoints to gain competitive advantage. Touchpoints are any interactions or customer experiences (CX) someone has with a company or brand. You need more than a good marketing plan to generate a healthy business image.
Service Network Creations
It is a key to success and we help unlock this opportunity by creating service networks. CX is half done without proper field network creation. The front liners who are the face of the organisation & determine organisation’s image to consumer
CRM Systems implementations & Training
CRM helps businesses build a relationship with their customers that, in turn, creates loyalty and customer retention & provide specific customer service training programs for improving communication, listening, problem-solving and organizational skills
Data Analysis & Product Improvements
Data driven decisions are helpful for taking corrective steps and fuelling an overall growth. We can assist you with learning data analysis and building prediction models that result in product improvements that ultimately is an aspect of customer care management
Set-up Call Center & Management
Set your business on growth and keep your clients satisfied with a call center. Our customer care management consultants help you setup a central point from which all customer interactions across various channels are managed and provide customers with efficient and effective technical support, customer service and sales assistance