Free Business Health Check

Your important data

Let us know more about you

Our Business Operations are based on: Proven systems set by family generations, now managed by Loyal TeamStrategic Plan, Yearly Targets, Budgets and Structured actionsISO certification based system or equivalent international systemsNone of the above

Sales Data & Performance is managed using: Proven system where data is managed in registersExcel, Google Sheets & other offline digital systemCRM system or Sales Management systemNone of the above

Have You ever done SWOT analysis for your organisation.?: NoYes, but 2 years backYes but not kept records OR monitoring it continuallyYes, recently done, Monitoring also

These expertise are missing in partners (including me): (Select all that apply)Sales & MarketingOperations & DistributionFinance & AccountsDomain KnowledgeSoftware TechnologyOther Technology

We measure Team Performance:We are quick, can review anyone anytime on the spotBy conducting regular Weekly/Monthly ReviewsUsing KRA/KPI based Documented SystemNone of the above

Are you regularly updating & working on customer pain points / Suggestions?: (Select all that apply)SometimesOnce in a yearNo, we have not taken regular feedback from customers till dateYes, we take feedback from every customer & maintain recordYes, we take suggestions from customer, maintain record & do improvements also.

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Your Business Plan & Process

Let us know how you plan to scale your business and how much you are ready for growth.

My business is scalable because: Its easy and everything is on your fingertips, we just need fundsWe have systems in place and SOPs to run the businessWe use technology systems like CRM/HRMS/ERP/WHMS etc to manage the businessNone of the above

Our customer acquisition strategy is based on: Word of Mouth and good relations with customersDifferent kind of marketing activities as money can grow any businessBrand Building (as that is better way to grow)Marketing plan including digital marketing, brand building & other innovative ways to growNot sure and will look for expert guidanceNone of the above

Sales Target is driven by: Myself. I take care of sales, marketing & BD activitiesI personally interact with each client as customer service is key to growthDedicated Sales Team (Inhouse/Outsourced) which works as per Sales PlanWe will finalise sales team structure once we have clarity on fundingNone of the above

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Your Team

Let us know what kind of team you have, their background, specialities and
performance.

Total no. of Employees are: 1-1011-2021-5051-500More than 500None of the above

We train & develop our teams through:On Job Training, conducted by owners (if required)Need Based Training, conducted by owners & functional headsExternal Experts, as part of our training budget & planNone of the above

We reward our team members based on :We know whom to reward & declare as and when needed (Appreciation, Promotion, Bonus)Business Results (Appreciation, Promotion, Bonus)KRAs/KPIs Performance (Appreciation, Promotions, Bonus, Leadership Roles, ESOPs)None of the above

Business Turnover is:Up to Rs 50 LakhsRs 50 lakhs to 1 croreRs 1 to 5 croreRs 5 to 10 croreRs 10 to 50 croreRs 50 to 250 croreAbove Rs 250 croreNone of the above

Our marketing spend is:< 1% of turnover1%-5% of turnover5-10% of turnover> 10% of turnoverNone of the above

Our NPS Score is :Less than 25%25%-50%50-70%Above 70%Not Sure! Need help of thisNone of the above

We use the following Offline & Online marketing channels : (Select all that apply)Social media such as FB, Insta, LinkedIn etcEmail/SMS/WhatsAppGoogle AdWordsE-commerce platforms listingAffiliate & Traders / Retailers / Large format stores / Franchisee partnersNothing, need help on this to decide which can works best for us

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Customer centric culture

Let us know what you have done so far in your business to create better customer experience.

Have you list down the type of important Do & Don’ts / FAQs that generally
any customers ask during buying process. : No Not yetYes, few FAQs listed down, But no regular updatesYes, we regularly updates FAQs to educate/Inform our customersYes, we updates FAQs based on suggestions from customer & industry trends

Do you have dedicated client service desk / Regular loyalty benefits programs
for existing customers for their issues / suggestions / Feedbacks..? : SometimesNo helpline & No loyalty schemeYes, sometimes we float schemes, few times in a yearYes, Every month we float new schemes & updates our regular customers thru Social Media/HelplineYes, we have a dedicated helpline number for customer, We maintain record & do improvements also.

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