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Are you unable to retain your Customers?

Are Your Customers Not Returning Back To You? Say No More!

With our Customer Experience Management Services:

  • Increase Customer Loyalty & Trust
  • Increase Customer Retention
  • Increase Sales By Improving Customer Satisfaction
  • Increase Brand Credibility
  • Build Better Customer Engagement

Listen, Act & Improve your Customer’s Experience

Call Us / WhatsApp : +91 98986 57571

    Fill the form below and enhance your customer experience!

    Why you should have good customer care experience practice in your organization?

    50% of customers walk away or never repurchase after ONE bad experience with the brand

    Customers are willing to pay 10 to 15% more if they have a superior customer experience.

    Improving Customer Satisfaction by 5% can lead to an increase in revenue by 10%

    The best advertisement is a LOYAL customer spreading about your Business.

    Already serving more than 25 business

    Ideal Solution For

    Digital Transformation
    Consumer Product
    Retail Outlets
    Operation Management
    Hospitals & Health Care
    Service Providers
    Operation Management
    Home Service
    Providers
    Refurbish SEO in the Age of Digital Transformation
    Hotels, Cafe &
    Restaurants

    Testimonials
    The Buzz We Live On

    We don’t boast of ourselves, our work speaks louder than words. See what our clients and customers have to say about HP Consulting as a technology partner with upper hand in Experience Management, Digital Transformation, Human Resource Management and Operations Management.

    HP consulting solution has worked for BookMyParts.com – The tailor made solutions provided by HP consulting on Sales, Operational management, HR and supply chain are very effective both in terms of cost and implementation methods and strategy. We are thankful to HP Consulting for helping us to put the house in order in an effective way and means.

    Services provided by HP consulting are must for MSMEs, who want to achieve the next level of growth and opportunity. 360 degree approach of HP consulting is effective as well result oriented.

    We wish all the success to HP consulting team and its founder Mr. Hemang Pandya.

    Mr. Pinkal Patel

    CMD – Bookmyparts Networks Pvt Limited Ahmedabad, Gujarat

    We are an Agriculture startup with a focus is to educate farmers and utilize modern equipment and handy tools in place of the traditional methods of farming.

    We manufacture nursery seeders to improve agricultural produce.

    We have been associated with HP Consulting since the last 2 years & got tremendous help in all areas like Sales management & Channel set up, Restructuring of Business processes from Procurement to Production.

    We look forward to a long association & wish HP Consulting a very bright future ahead

    Mr. Hetal Vyas

    CEO – Modiant Solutions Gandhinagar, Gujarat

    We have worked with HP Consulting & we are pleased to leverage the experience of traditional retail marketing and online marketing convering the omni channel of marketing of both B2C and B2B industries.

    Our main goal was to establish SOPs in different parts of organisations and he helped us very much in those areas where we were very much lacking.

    We are thankful for HP consulting services and highly recommend for any SME of B2B or B2C segment.

    Karan Patel

    Director Sarthak Organisers Pvt Ltd-Ahmedabad

    We Work Closely With Our Clients On

    • Streamline Digital Customer Care
    • Increase Loyalty & Satisfaction level of customers & stakeholders i.e CSAT & NPS Metric Measurement
    • Customer Touchpoints Improvements
    • Social Listening & Reviews managements
    • Real Time Data Analysis & Decision making

    A Customer Experience Management Software that changes the whole Game!

    Create Survey
    • Surveys
    • Marketing Campaigns
    • Feedbacks
    • Complaint Management
    Collect Responses
    • Email, SMS, Whatsapp
    • Open Link - Social Share
    • QR, Web-Embed
    Action Planning
    • Real-time Respond
    • Create Allocate Track Tasks
    Analyze Result
    • Real-time trends
    • Sentiment Analysis
    • Statistical Analysis

    We’ll help create, develop strategies, and enhance customer satisfaction by providing best-in-class customer service resulting in increased sales, customer loyalty, and enhanced brand reputation.

    Increasing Your Sales Has Never Been This Easy, It Is Just A Click Away!

    Call Us / WhatsApp : +91 98986 57571

    The Global State Of Customer Experience

    Insights from more than 200 customer experience experts mapping market opportunities and hurdles over recent months and forecasts for the remainder of 2020

    Download CX Trend 22

    Frequently Asked Questions

    01

    Does better Customer Experience give my company an advantage?

    When you improve the experience for your customers, you can effectively create more sales and retain a larger percentage of your customers. Your loyal customers may then also refer your company to their friends and peers.

    02

    Why does Customer Experience matter to a company?

    Customer Experience isn’t just something to think about, it is a critical component of success! Simply put, customers expect companies to deliver intuitive, convenient and easily accessible service before, during and after a sale. For this reason, Customer Experience must be a priority for companies to succeed.

    03

    How can we measure our customer experience improvements?

    By using CX KPIs, you can accurately measure your Customer Experience Improvements. These include NPS (Net Promoter Score), CES (Customer Effort Score), VOC (Voice of Customer) and CSAT (Customer Satisfaction). Additionally, you might opt to use feedback, social media listening, surveys and other similar methods.

    04

    How do you create a strategy to improve Customer Experience?

    We start by understanding your ideal customers. What are their needs? What are their demographics? What are their trends? How do they prefer to shop? These are just a few questions that should be answered . Then create a clear vision for how your unique Customer Experience should operate and create a strategy around it.

    05

    How do you manage the CX analytics and data to determine the next step?

    We have built-in software that is a one stop solution for Customer Experience Management for End-to-End Management, Action Planning, Reports and Analytics and much more.

    06

    Should I hire a Customer Experience Management Consultancy for my business?

    A Customer Experience Consultancy will help your company come up with strategies and execution plans of your top priorities around enhancing Customer Experience.